Terms and Conditions for Groomers Guild

Welcome to Groomers Guild. These Terms and Conditions govern your use of our website and services, including professional pet grooming, breed-specific cuts, de-shedding services, nail trimming, ear cleaning, luxury pet baths, and creative grooming. By accessing or using our online platform or booking our services, you agree to comply with and be bound by these Terms.

1. Acceptance of Terms

By accessing and using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must not use our website or services.

2. Services Provided

Groomers Guild offers a range of professional pet grooming services, including but not limited to:

All services are subject to availability and the specific needs of your pet. We reserve the right to refuse service to pets exhibiting aggression, health issues, or those we deem unsuitable for grooming for the safety of our staff and other animals.

3. Online Booking

Our website facilitates online booking for all our grooming services. When booking, you will be required to provide accurate information about your pet, including its breed, age, health status, and any specific grooming requirements or concerns. All bookings are tentative until confirmed by Groomers Guild. We reserve the right to modify or cancel bookings if necessary, in which case we will contact you promptly.

4. Pricing and Payments

Pricing for our services is listed on our website and may vary based on breed, size, coat condition, and specific grooming requirements. We reserve the right to change prices at any time without prior notice. Payment for services is due upon completion of the grooming appointment. We accept various payment methods, which will be communicated at the time of booking or in-store.

5. Cancellations and No-Shows

We understand that circumstances may lead to cancellations. We kindly request that you provide at least 24 hours' notice for any appointment cancellations or reschedules. Failure to provide sufficient notice or a no-show may result in a cancellation fee.

6. Pet Health and Safety

The health and safety of your pet are our top priority. You must inform us of any medical conditions, allergies, anxieties, or behavioral issues your pet may have prior to their grooming appointment. We may refuse to groom pets that appear ill, injured, or carry contagious conditions to protect other animals and our staff. In the event of an emergency during grooming, we will attempt to contact you immediately. If we are unable to reach you, we reserve the right to seek veterinary care at your expense.

7. Limitation of Liability

While we take utmost care and precautions, Groomers Guild and its staff will not be held responsible for any pre-existing conditions, unforeseen accidents, or natural disasters that may occur during the grooming process. You understand and agree that by utilizing our services, you assume any and all risks and liability associated therewith. In no event shall Groomers Guild be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our website or services.

8. Intellectual Property

All content on this website, including text, images, graphics, logos, and service marks, is the property of Groomers Guild or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content from this site without our express written permission.

9. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for information on how we collect, use, and disclose your personal information.

10. Amendments to Terms

Groomers Guild reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services after any such changes constitutes your acceptance of the new Terms.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

12. Contact Information

If you have any questions or concerns about these Terms and Conditions or our services, please contact us at:

Groomers Guild
157-161 Millbank
London, City of London, SW8 2LQ
United Kingdom

Phone: +447478500369